Privacy Policy

Published on
1st May 2023
Last edited on
27th April 2024

This Privacy Policy outlines how we collect, use, protect, and share information about you when you use our media form, media channel, software, application, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Service") through access to and use of the website (the ”Website”) operated by Sandbox Studios - FZCO ("us", "we", "our" or “Sandbox Studios”). By accessing or using the Website and/or the Service, you agree to this Privacy Policy.

We value your privacy and strive to protect your personal data in compliance with global privacy standards, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).


  • Personal Data: Information about an individual that can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage Data: Data collected automatically, generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
  • Cookies: Small files stored on your device (computer or mobile device) to enhance your user experience.
  • Data Controller: For the purposes of this Privacy Policy, we are the Data Controller of your Personal Data.
  • Data Processors (Service Providers): Any natural or legal person who processes the data on behalf of the Data Controller.
  • Data Subject (User): Any living individual who is using our Service and is the subject of Personal Data.

Collection and Use of Your Data

To provide a seamless experience on our Service, we collect various types of information for different purposes.

Types of Data Collected

  • Personal Data: This may include, but is not limited to, email address, first and last name, phone number, address, state, province, ZIP/postal code, city, and cookies and usage data.
  • Usage Data: Includes details such as your device's Internet Protocol address (e.g, IP address), browser type, browser version, our Service pages that you visit, time and date of your visit, time spent on those pages, and other diagnostic data.
  • Tracking & Cookies Data: We use tracking technologies to monitor activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

We collect various types of information for multiple purposes to provide and enhance our Service to you.

(a) Personal Information You Disclose to Us:

  • Contact Information: Includes your name, address, email address, and telephone number.
  • Credentials: Passwords, password hints, and similar security information used for authentication and account access.
  • Payment Information: We collect necessary data to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor, Stripe, and you should review its privacy policies and contact the payment processor directly to respond to your questions.

(b) Information Automatically Collected:

  • Usage Data: Includes information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, our Service pages that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
  • Location Data: We may use and store information about your location if you give us permission to do so (“Location Data”). You can enable or disable location services when you use our Service at any time through your device settings.

(c) Tracking Technologies and Cookies:

We use Cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to analyze and improve our Service.


We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are: Stripe

Their Privacy Policy can be viewed at

How We Use Your Information

We use the collected data for various purposes including to:

  • Provide, maintain, and improve our Service
  • Notify you about changes to our Service
  • Allow you to participate in interactive features when you choose to do so
  • Provide customer care and support
  • Provide analysis or valuable information so that we can improve the Service
  • Monitor the usage of the Service
  • Detect, prevent and address technical issues
  • Fulfil any other purpose for which you provide it
  • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection
  • Provide you with notices about your account and/or subscription, including expiration and renewal notices, email instructions, etc.

Sharing Your Personal Information

We may share your personal information with third parties in the following situations:

  • Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
  • Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Third-Party Advertisers: We may use third-party advertising companies to serve ads when you visit the Service. These companies may use information about your visits to our Service and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you.

Legal Basis for Processing Personal Data (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. We may process your Personal Data because:

  • You have given us permission to do so
  • The processing is in our legitimate interests and it's not overridden by your rights
  • To comply with the law

CCPA Privacy Rights

This section outlines specific rights granted to California residents under the California Civil Code Section 1798.83,  and the California Consumer Privacy Act (CCPA).

California residents have the right to request, once a year and free of charge, information about the categories of personal information (if any) that we have disclosed to third parties for direct marketing purposes within the preceding calendar year. This also includes the names and addresses of those third parties. Requests for this information can be sent once a year and are free of charge.

To make such a request, please contact us in writing using the contact details provided at the end of this Privacy Policy. Please include your full name, user identification, and residential address.

Retention and Transfer of Data

We retain your Personal Data only as long as necessary for the purposes set out in this Privacy Policy. Your information, including Personal Data, may be transferred to — and maintained on — computers located outside your state, province, country, or governmental jurisdiction where data protection laws may differ.

Your Privacy Rights and Requests

Sandbox Studios - FZCO recognises that individuals in specific regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, are granted particular rights concerning their personal information by the law. These rights include, but are not limited to;

(i) the right to request access to and obtain a copy of your personal data held by us,

(ii) the right to request the rectification or erasure of your personal data,

(iii) the right to limit the processing of your personal data, and

(iv) where applicable, the right to data portability.

Moreover, under certain conditions, you have the right to object to the processing of your personal data. Should you wish to exercise any of these rights, please reach out to us using the contact information detailed in this document. We are committed to respecting your legal rights concerning your data.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Disclosure of Data

We may disclose your Personal Data in good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights, prevent wrongdoing in connection with the Service, protect personal safety, or protect against legal liability.

Children’s Privacy

Our Service is not designed for individuals under the age of 18. We do not intentionally gather Personal Data from children under 18. If you are aware of a child who has provided us with Personal Data, please contact us immediately. Upon notification, we will take necessary actions to remove such data from our databases.

Security of Data

The security of your data is paramount to us, but remember, no method of transmission over the Internet or electronic storage is 100% secure.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

When we do, we will revise the updated date at the bottom of this page. Continued use of the Website and Service after any such changes shall constitute your consent to such changes.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at